Privacy Policy
Last Updated: May 7, 2025
At NammaOota, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
1. Information We Collect
We may collect several types of information from and about users of our Service, including:
- Personal Information: Name, email address, telephone number, postal address, payment information, and other identifiers by which you may be contacted online or offline.
- Location Information: With your consent, we collect precise location data from your device to provide our food delivery services.
- Device Information: Information about your mobile device and internet connection, including device type, operating system, unique device identifiers, and IP address.
- Usage Information: Information about how you use our Service, including order history, preferences, and interactions with the app.
2. How We Collect Information
We collect information through:
- Direct interactions when you create an account, place orders, or contact us
- Automated technologies such as cookies and similar tracking technologies
- Third-party sources, such as payment processors and identity verification services
3. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Service
- Process and complete transactions
- Connect customers with home chefs
- Send you service-related notices and updates
- Respond to your comments, questions, and requests
- Enhance security and verify identity
- Personalize your experience
- Analyze usage patterns and trends
- Comply with legal obligations
4. Disclosure of Your Information
We may disclose your personal information to:
- Service Providers: Third parties that perform services on our behalf, such as payment processing, data analysis, and customer service.
- Home Chefs: To facilitate your order, we share necessary information with the home chef preparing your meal.
- Delivery Partners: To ensure timely delivery, we share necessary information with our delivery partners.
- Business Partners: We may share information with business partners to offer certain products, services, or promotions.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
5. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction or objection to processing
- Data portability
To exercise these rights, please contact us using the information provided at the end of this policy.
7. Children's Privacy
Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
8. Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Phone: +91 9876543210
Address: Koramangala, Bangalore, India