Terms & Conditions
Last Updated: May 7, 2025
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Welcome to NammaOota. These Terms and Conditions govern your use of the NammaOota mobile application and services. By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.
1. Acceptance of Terms
By creating an account or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.
2. Eligibility
You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.
3. User Accounts
When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party.
4. User Conduct
You agree not to use the Service:
- In any way that violates any applicable national or international law or regulation
- To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter," "spam," or any other similar solicitation
- To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity
- In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful
5. Ordering and Cancellation
When you place an order through our Service, you agree to pay the price displayed at the time of ordering, plus any applicable fees or charges.
Cancellation of orders is subject to our Cancellation Policy, which may include cancellation fees depending on the timing of the cancellation and the status of your order preparation.
6. Payment
You agree to pay all fees or charges to your account based on the fees, charges, and billing terms in effect at the time a fee or charge is due and payable.
By providing a payment method, you authorize us to charge you for all fees incurred in connection with your use of the Service.
7. Food Quality and Safety
While we strive to ensure that all food prepared by our home chefs meets high standards of quality and safety, we cannot guarantee that all food will be free from allergens or meet specific dietary requirements.
If you have food allergies or specific dietary requirements, please contact the home chef directly through our platform before placing your order.
8. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of NammaOota and its licensors. The Service is protected by copyright, trademark, and other laws.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of NammaOota.
9. Limitation of Liability
In no event shall NammaOota, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the Service
- Any conduct or content of any third party on the Service
- Any content obtained from the Service
- Unauthorized access, use or alteration of your transmissions or content
10. Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
11. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
12. Governing Law
These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
13. Contact Us
If you have any questions about these Terms, please contact us at:
Email: [email protected]
Phone: +91 9876543210
Address: Koramangala, Bangalore, India
14. Account Deletion
You can request deletion of your account and associated data through the following methods:
- Through the App: Go to your account profile within the NammaOota mobile application and select "Delete Account" option.
- Via Email: Send an email to [email protected] from your registered email address with the subject "Account Deletion Request". Please include your full name and registered phone number in the email body.
We will process your request within 30 days and confirm the deletion via email. Some data may be retained as required by law or for legitimate business purposes.